Shipping policy

 🍂Shipping and Store Policy🍂

Charms are packed securely with tissue paper, or foam in a sturdy cardboard box. I will do my best to ship your order within 3-5 business days.  You will receive a USPS tracking number via email once your item ships. Shipping may take an additional 2–5 business days.

 

🍂Refunds - Exchanges - Cancellations🍂

All sales are final. I don't offer returns, refunds, exchanges, or cancellations. However, if you have any issues with your order, please reach out to me and I will do my best to make the situation right. 

 

🍂Delays, Lost Packages & the Realities of the Postal Realm  🍂

After your order has been handed off to the shipping carrier, delivery timelines are unfortunately outside my control. If your package seems delayed, I recommend checking the tracking information first and then contacting your local postal service.

That said, I’m always happy to help however I can — please reach out if you have questions or concerns about your order.

Each Cozy Cryptid piece is made with care and intention. While I can’t be responsible for lost or stolen mail, I truly want you to have a good experience and will do my best to assist if something goes awry.